Customer Engagement Specialist - Los Angeles

**Customer Engagement Specialist - Los Angeles** Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today. We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025. If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you. **Position Summary** The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization. Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure. **Territory & Travel Requirements:** We are seeking two Customer Engagement Specialists, with one position based in North LA and the other based in South LA. Each role will support customers across an assigned multi-city/regional territory and requires approximately 40–60% travel, including overnight travel 1-2 times per week. **Key Responsibilities** **Outbound Prospecting & Engagement** - Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices. - Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities. - Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing. - Navigate gatekeepers and engage decision-makers professionally and confidently. **Lead Qualification & Handoff** - Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent). - Accurately document call outcomes and opportunity details in Salesforce or designated CRM. - Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes. - Ensure timely and clean handoff to maximize conversion rates and rep productivity. **Pipeline Support & Activity Management** - Maintain consistent outbound activity levels aligned with performance expectations. - Track follow-up cadence and engagement history to ensure no opportunity is missed. - Collaborate with sales leadership to refine messaging, targeting, and qualification standards. **Qualifications** - Bachelor’s degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement. - 1–3 years of experience in a sales, specifically outside sales (medical device or technology sales preferred). - Strong communication and interpersonal skills with the ability to connect quickly and build rapport. - Self-motivated, goal-oriented, and resilient under pressure. - Excellent organization and time-management skills. - Experience with Salesforce CRM or similar platforms preferred. - Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods. **Position Impact** The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential cust…