Customer Education & Learning Experience Designer

### About CubX CubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology. We believe IT should be simple, secure, and enjoyable—not confusing or intimidating. Through automation, thoughtful design, and world-class customer experiences, we're changing what businesses expect from their technology partner. As we continue building the future of our platform and services, we're looking for someone who can redefine how customers learn. If you're passionate about education, design, storytelling, and making complex technology easy to understand, we'd love to meet you. **Why CubX?** At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: - Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. - Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. - Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. **Want to see what what It’s really like to work at CubX?** [What It’s Really Like to Work at CubX (Inside Our Team)](https://youtu.be/8jTGCRLUb54?si=FY9SN_43otdGCLNN) ### About the Role We're looking for a **Customer Education & Learning Experience Designer** to create one of the best customer education programs in the MSP industry. This is far more than a documentation role. You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows. You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using. Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience. ### What You'll Create You'll build a modern education ecosystem including: - Professional product walkthrough videos - Customer onboarding courses - Interactive learning paths - Help center articles and knowledge base content - In-app guidance and tutorials - Product documentation - AI-assisted training experiences - Visual graphics and illustrations - Customer success playbooks - Internal employee onboarding and training - Feature release education - Security awareness content - Microsoft 365 adoption guides Your mission is simple: **Make technology feel effortless.** ### What You'll Do - Design exceptional learning experiences for end users - Plan, script, record, and edit professional training videos - Create graphics, diagrams, and visual explainers - Build structured onboarding journeys for new customers - Develop learning paths based on different user roles - Interview engineers and subject matter experts - Translate complex technical concepts into everyday language - Maintain and expand our customer knowledge base - Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services - Analyze customer feedback and improve educational content over time - Help shape the voice and personality of the CubX brand - Build scalable education systems that grow with the company ### Tools You'll Likely Use - Microsoft 365 - ChatGPT & Microsoft Copilot - Figma - Canva - Adobe Creative Suite - Camtasia - Premiere Pro - DaVinci Resolve - Synthesia - Loom - Notion - SharePoint - Screen Studio - Articulate Rise (or similar) - CubX Platform ### Success in Your First Year Within your first year, you'll have: - Built **CubX University** - Created a modern customer learning center - Produced 100+ professional training videos - Standardized on…