Customer Care Specialist

## Description # Customer Care Specialist **$18 - $20 per hour based on experience** **Full Time position** **National Design Mart** is seeking a **Customer Care Specialist** to provide exceptional customer service and support throughout the customer experience. This role is ideal for a detail-oriented professional who enjoys problem-solving, managing multiple priorities, and working collaboratively with customers and internal teams to ensure outstanding service. If you have experience in **customer service, customer support, call center operations, work order management, ticket management, invoicing, and customer communications**, we'd love to hear from you. * * * ## Key Responsibilities - Manage customer work orders from initiation through completion, including quoting, invoicing, status updates, and closeout. - Respond to customer inquiries and provide timely, effective solutions to service-related concerns. - Collaborate with Sales, Claims, Installation, and other departments to ensure customer issues are resolved efficiently. - Track, update, and manage service requests through the company's ticketing system. - Maintain accurate records of customer interactions, work orders, and service updates. - Prioritize and coordinate multiple customer requests while maintaining a high level of service. - Support a positive customer experience by delivering professional, courteous communication at all times. * * * ## Qualifications - Previous experience in **customer service, customer support, retail customer service, or administrative support,** preferred. - Strong verbal and written communication skills. - Excellent problem-solving, organizational, and multitasking abilities. - Strong attention to detail and follow-through. - Comfortable working with computer systems, ticketing software, and customer databases. - Ability to adapt to changing priorities in a fast-paced environment. * * * ## Preferred Skills - Customer relationship management (CRM) experience. - Work order management experience. - Ticket management software experience (HappyFox or similar). - Retail or home improvement industry experience. - Experience with RFMS or similar business software. * * * ## Why Join National Design Mart? - Stable, growing company with multiple trusted brands. - Collaborative team environment. - Opportunity to build customer service and operations experience. - Meaningful role supporting customers throughout their project journey.