Customer Care Specialist

**“Improving the lives of those with chronic care diseases while providing solutions to our customers.'** *Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.* **Essential Duties:** Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers. **Responsibilities:** - Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items - Maintains open communication with patients/clients and referral sources - Responds to patient/client questions and problems - Services walk in customers as needed - Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested - Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc. - Verifies medical necessity with physician - Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract - Verifies payer (with matrix), obtains authorization, expiration date - Verifies patient demographics and prior equipment usage with patient - Informs patient of financial responsibilities: copay, share of cost, deductible, etc. - Enters data and each order (new or otherwise) in system accurately and in a timely manner - Processes closet and on call orders as received - Enters notes in appropriate areas of insurance, general, and authorizations in the computer system - Process orders to shipping or dispatching for Technician or RT deliveries - Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information - Attends all departmental meetings, company meetings, and in-services - Reports to work daily and is ready to work at the scheduled start time - Works Saturday assignment as needed or scheduled - Performs any other duties that may be requested by supervisor or management - Understand and adheres to all of SuperCare Health company policies - To remain knowledgeable to date on all products, guidelines and insurance coverage trends - Maintain a professional safe and clean work environment. - Understand and adheres to all of SuperCare Health company policies. - Perform all other duties as assigned and required - Must meet minimum of monthly goals - Schedule- varying start times - Fundamental Computer Skills **Education and or Work Experience Requirements:** - Experience with Medical Supply Company - Knowledge of diagnosis and Medical terminology - Excellent Customer Service skills - Detail oriented - Previous Management/Supervisor or Lead experience - Proficiency in Microsoft Word, Outlook, and PowerPoint - Experience in healthcare, medical and/or HME industry (preferred) - Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines - Strong organizational skills and detail oriented - **Bilingual Spanish Preferred** **Benefits:** - Medical - Dental - Vision - Flexible Savings Account - 401K - Voluntary Life Insurance - Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. **Perks:** - Paid Training - Paid Time Off - Sick Time - Growth Opportunities - Employee Referral Reward Program - Employee Discount Program - Compensation dependent on experience & qualifications with a range of: - CCS 1 $15.30-$23.63 - CCS 2 $16.20-$25.52 **What SuperCare Health is About** 'SuperCare Health is a comprehensive, post-acute care, respiratory ser…