Customer Care Representative I

## Overview ***Liberty Military Housing – Own your passion for service!*** **About Liberty Military Housing** Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality‑ homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today. **What We Provide You:** Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes: - **Platinum-Level Medical, Dental & Vision Coverage** with affordable premiums - **Employee Stock Ownership Plan (ESOP)** become an employee owner with retirement savings - **Quarterly & Monthly Bonus Incentives.** - **401(k) Retirement Plan with Company Match** - **Education Reimbursement** up to **$5,250 per year** - **Generous Paid Time Off**, including vacation, sick time, and **11 paid holidays** - **Wellness Benefits**, including free gym access and additional wellness programs - **Career Growth Opportunities.** Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding ‑long-term‑ career with a company that truly invests in your future. - **Life and AD&D Insurance** ## Responsibilities **Your Responsibilities include, but not limited to:** **Customer Service** - Communicate with residents via phone, email, mail to address billing inquiries and provide exemplary customer service. - for responding to and managing resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication - Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident’s satisfaction and according to Liberty Military Housing’s standards. - Provide customer service regarding collection issues, review and process account adjustments, and resolve resident disputes. - Utilize call center contact center system by answering live calls, resolving callbacks/voicemails, transferring calls, and updating call dispositions. - Supports residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing, and sending delinquency letters. **Debt Collection** - Works closely with revenue accountants to reconcile delinquent accounts efficiently and timely. - Responsible for collections and resolving overdue balances and collecting payments from the individuals responsible for the debt or negotiating a payment plan to collect it in installments. - Follows up on outstanding balances and resolve any discrepancies to reduce delinquency for assigned accounts and monitoring all collections. - Prepares documents to be sent to a third-party collection agency in accordance with company policies and procedures. **Data Entry/Administrative** - Maintain accurate records of customer accounts and update account information as needed. - Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software) - Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events ## Qualifications **What You Need for Success:** - Position requires 6 months of accounts receivables/collection experience. - Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, inclu…