Customer Care Rep. 1

**Do you have a positive attitude and enjoy working in a team environment?** **Do you have strong communication skills and the ability to multitask? If you answered yes to these questions then we want you to join our team!** **Revere Electric Supply** is a fourth generation, family-owned electrical distributor, that's been around for 100 years! We believe the secret to success is the employment of industry leading professionals. If you are seeking employment in a dynamic, growing organization, then you may be the perfect fit for Revere! We have an opening for a **Customer Care Representative in Southeastern WI**. The Customer Care role provides support to both internal and external customers via appropriate communication means in a timely fashion. This role works in conjunction with all Revere Electric departments, including Sales personnel, in providing a total solution to customer inquiries. **What we offer:** - Comprehensive benefits package and PTO plan - Paid holidays - 401(k) retirement savings plan with company match - Local candidates only. No relocation will be provided. - Work hours: Monday - Friday 8:00 am - 5:pm **What you will do:** - Establishes and maintains customer relationships. Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences. - Proactively communicates with customers regarding all aspects of order management, including but not limited to pricing, availability, delivery, expediting and proactive order maintenance. - Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources. - Utilizes Conexiom, WOE and EDI for order processing. - Customer Portal responsibilities for bid and order entry. - Utilize vendor portals and websites to provide accurate/timely information to customers. - Complete Rockwell, MVP and NAED trainings - Build relationships with vendors to better offer a solution to our customer. - Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs. - Ability to work in a strong team environment while maintaining strong personal work levels **Qualifications:** - High School Diploma: some college preferred. - Basic knowledge of Microsoft suite; Outlook, Word and Excel. - Good organizational and time management skills. - Good oral and written communication skills. - Working knowledge of customer service best practices. - Minimum of one-year customer service experience.