Customer Care Advocate

## Overview The Customer Advocate serves as the primary contact for customers by receiving customer requests for orders, quotes, inquires as well as resolving customer product and service issues. Providing a seamless customer experience through expertise, ownership, accountability and responsiveness is paramount. ## Description - Answer inbound calls and manage email as well as other electronic communications in a fast-paced call center environment - Receive, process and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates - Provide timely updates on order status, scheduled shipment dates and other customer related inquiries as required - Responsible for initiating and processing returns through final resolution - Support Account Executives to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions - Effectively communicate with internal and external customers - Maintain customer profile sheets - Technical / Engine / Transmission ## Requirements - High School diploma required - Customer service expereince in a manufacturing or industrial environment (highly preferred) - College degree or equivalent work experience preferred - Previous customer service experience preferred; minimum 3 years experience - Demonstrated proficiency in keyboarding skills, Windows operating systems, Microsoft applications and Salesforce.com - Demonstrated mechanical or technical aptitude - Demonstrated ability to meet aggressive deadlines and work with a minimal amount of supervision - Strong project management skills - Excellent communication/interpersonal skills - Ability to work in a highly dynamic team and fast-paced environment with continuous challenges - Team oriented with the ability to influence others - Strong communication and employee relations skills - Desire to increase amount of accountability within the organization