Customer Business Operations Specialist IV

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $116,000.00 - $159,500.00 Location: Austin,TX, Santa Clara,CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **About the Role:** We are seeking an experienced Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe while driving operational excellence, customer satisfaction, and revenue assurance. This role combines ownership of customer demand planning, strategic delivery management, contract execution, and revenue risk mitigation with opportunities to lead cross-functional initiatives, influence business outcomes, mentor team members, and improve critical business processes. The successful candidate will serve as a senior member of the Customer Business Operations/Order Management organization, providing subject matter expertise, operational guidance, and business insights while helping develop organizational capabilities and drive execution of key business initiatives. The ideal candidate is a strong operational leader who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about delivering exceptional customer and business outcomes. **Key Responsibilities:** **Customer Demand Planning & Delivery Management** - Own customer demand planning activities and delivery alignment for assigned strategic accounts. - Partner with Sales, Business Management, Business Operations, WWOPS, Finance, and Order Management to develop delivery strategies supporting customer and business objectives. - Monitor customer demand, delivery commitments, capacity constraints, and fulfillment risks, driving proactive resolution plans. - Support large-order planning and complex delivery scenarios to improve predictability and customer satisfaction. **Revenue Assurance & Risk Mitigation** - Identify, assess, and mitigate operational, delivery, contractual, and revenue-related risks. - Serve as a primary point of contact for complex customer and operational issues, driving resolution through cross-functional collaboration. - Evaluate risks and opportunities impacting bookings, shipments, and revenue timing and provide recommendations to management. - Escalate critical business issues as appropriate and facilitate stakeholder alignment and resolution. **Contract & Commercial Execution** - Support execution of customer agreements, enhanced terms, and entitlement requirements while ensuring operational alignment to approved business commitments. - Partner with Sales, Legal, Trade Compliance, Tax, Treasury, Finance, and other stakeholders to facilitate deal execution and issue resolution. - Ensure required documentation, approvals, and supporting records are maintained in accordance with business and comp…