Customer Business Operations Specialist III

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $92,000.00 - $126,500.00 Location: Austin,TX, Santa Clara,CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Customer Business Operations Specialist III** **Job Function:** Sales Operations III **Business Title:** Customer Business Operations Specialist **Region Coverage:** North America and Europe (AMNA & AME) **About the Role** We are seeking a Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration activities, and revenue-related business processes. This role works closely with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to help ensure customer commitments are met, business risks are identified, and operational processes are executed effectively. The successful candidate applies knowledge of customer business operations processes to resolve day-to-day issues, support business objectives, and contribute to continuous improvement efforts. The position operates with general supervision while exercising sound judgment within established policies and procedures. **Key Responsibilities** **Customer Demand Planning & Delivery Coordination** - Support customer demand planning and delivery management activities for assigned customer accounts. - Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments. - Monitor customer demand changes, forecast updates, and operational impacts and communicate potential concerns to appropriate stakeholders. - Assist in managing large or complex orders to support execution and customer satisfaction. - Maintain required operational data, reports, and account-related information. **Revenue Assurance & Risk Management** - Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners. - Support issue resolution activities associated with customer commitments, shipment timing, and revenue-related processes. - Assist in evaluating business impacts and implementing approved mitigation plans. - Escalate issues appropriately following established business processes. **Contract & Commercial Support** - Support execution of customer agreements, enhanced terms, and entitlement-related activities. - Coordinate with Sales, Legal, Trade, Finance, Tax, Treasury, and Order Management teams to facilitate operational execution of approved customer commitments. - Ensure business documentation and records are maintained accurately and in accordance with company guidelines. - Assist in resolving contract execution and operational…