Customer Business Manager

Imagine… working for a company that knows that its people are the key to its success. A company that’s values are based on doing the right thing, honesty and respect. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make a difference. The Position: We are looking for a Customer Business Manager, Animal Contract Manufacturing to serve as the primary relationship owner for strategic contract manufacturing customers and drive long-term account growth, retention, and customer satisfaction. FoodScience offers 9 paid holidays per year, including your birthday! One paid week off during our yearly plant shutdown, and a competitive Paid Time Off (PTO) program that starts to accrue immediately. Our benefits include health insurance with options for a Health Savings Account (HSA), Flexible Spending Account (FSA), life insurance, dental, vision, and a variety of other additional insurance options to fit your needs. Other perks include employee discounts and professional development. You'll work with a supportive, experienced team that wants to see you succeed. This role serves as the primary point of contact for assigned contract manufacturing customers, building trusted partnerships and ensuring a best-in-class customer experience. Working closely with Operations, Planning, Quality, Regulatory, R&D, Commercialization, and Customer Service teams, you will advocate for customer needs, proactively resolve challenges, identify growth opportunities, and strengthen long-term business relationships. The ideal candidate combines strong relationship management skills with commercial acumen and thrives in a collaborative environment where customer success, operational excellence, and business growth intersect. This is a high-impact role with direct influence on customer retention, account growth, customer satisfaction, and long-term business success. What You'll Own Strategic Customer Relationships - Serve as the primary relationship owner for assigned customer accounts - Develop trusted partnerships with key customer stakeholders and decision-makers - Conduct regular business reviews and strategic account planning sessions - Act as the customer's advocate withinFoodSciencewhile balancing companyobjectivesand priorities - Maintainhigh levelsof customer engagement, satisfaction, and retention - Establish and manage customer account tiers to ensure resources and engagement efforts align with strategic priorities Account Growth & Revenue Expansion - Identifyopportunities for account growth, product expansion, andadditionalrevenue streams - Partner with customers to understand future businessobjectives, product needs, and growth opportunities - Develop strategic account growth plans for key customers - Support customer retention initiatives, contract renewals, and long-term partnership development - Monitor account performance against revenue and growth objectives Customer Success & Business Support - Proactivelyidentifyand address customer concerns before they become larger issues - Coordinate cross-functional resources to support customer success and issue resolution - Lead discussionsregardingforecasts, demand planning, inventory requirements, and future business opportunities - Provide leadership visibility and escalation support for strategic customer accounts - Maintain visibility into customer pipelines, forecasts, and future opportunities Commercial & Business Partnership - Support pricing discussions, business reviews, and commercial negotiations - Identifyopportunities to introduceadditionalcapabilities, services, and product offerings - Partner with Business Development teams to ensure successful customer onboarding and transition into long-term account management - Support customer-specific business initiatives that strengthen partnership value Cross-Functional Leadership - Partner closely with Operations, Planning, Quality, Regulatory, R&…