Customer Architect (Forward Deployed Engineer)

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Architect (Forward Deployed Engineer) based in the United States.** This role offers the opportunity to work at the intersection of software engineering, cloud infrastructure, DevOps, and customer success. You will embed directly with customers as a technical partner, helping them solve complex challenges and modernize their software delivery practices. The position combines hands-on implementation, strategic consulting, and architecture leadership across enterprise technology environments. You will design and optimize solutions spanning CI/CD, cloud management, security, and platform engineering. This opportunity is ideal for a technically versatile professional who enjoys building, advising, and driving measurable customer outcomes. You will play a key role in helping organizations improve delivery speed, reliability, security, and operational efficiency through innovative technology solutions. ### Accountabilities: - Embed directly with customer engineering, platform, and security teams to solve technical challenges and accelerate successful platform adoption. - Own the technical success of customer implementations across multiple technology domains, acting as a trusted advisor and hands-on technical partner. - Design, implement, and optimize DevOps, CI/CD, infrastructure, and DevSecOps workflows tailored to customer environments. - Guide customers through onboarding, implementation, enablement, and adoption programs to accelerate time-to-value. - Architect solutions across multiple platform capabilities, helping customers move from fragmented tools toward integrated technology strategies. - Partner with product and engineering teams to share customer insights, influence roadmap decisions, and improve future solutions. - Conduct technical reviews, business reviews, and success planning sessions aligned with customer goals and measurable outcomes. - Analyze platform usage, adoption metrics, and delivery performance to identify optimization opportunities and mitigate risks. - Provide recommendations on technology practices, processes, and team workflows to improve software delivery efficiency. - Collaborate with sales and customer success teams on expansion opportunities, renewals, and long-term customer relationships. - Contribute to technical documentation, reference architectures, enablement resources, and internal best practices. **Requirements:** - 7+ years of experience in software engineering, solutions architecture, DevOps, technical consulting, or similar technical roles. - Proven experience working in customer-facing technical positions such as Forward Deployed Engineer, Solutions Architect, Customer Success Engineer, or Professional Services Engineer. - Strong ability to lead complex technical implementations and deliver measurable customer outcomes. - Hands-on experience across multiple cloud and infrastructure technologies, including AWS, GCP, Azure, Terraform, CloudFormation, and Linux. - Experience with containerization and orchestration technologies such as Kubernetes, Helm, Kustomize, or OpenShift. - Strong knowledge of CI/CD practices and tools including Jenkins, GitHub Actions, GitLab CI, pipeline architecture, and DevOps automation. - Proficiency with scripting and programming languages such as Python, Bash, and YAML; experience with Go is a plus. - Familiarity with DevSecOps concepts, including secure pipeline design, policy enforcement, application security practices, and software supply chain security. - Experience with platform engineering or internal developer platforms is preferred. - Strong problem-solving skills with a hands-on builder mindset and ability to operate across multiple technical areas. - Excellent communication skills with the ability to influence engineers, technical leaders, and executive stakeholders. - Comfortable working in fast-paced enviro…