Customer and Partner Marketing

ABOUT EXA We raised a $250M Series C to build the search engine for AIs. Led by a16z, with existing investors Benchmark, Lightspeed, and YC doubling down, the round brings Exa's valuation to $2.2 billion. Exa is building a search engine for the AI era. Our Search API currently powers Agents, Fortune 500s and AI labs as we transform an industry that hasn't been disrupted since the 90s. We're a largely SF-based team of ~100 from Harvard, MIT, Meta, Google Research, ex-founders & dropouts alike. We are rapidly building the most intelligent search engine in history. We're high agency, low-ego, and united by the feeling that this is one of the last problems worth getting right. We are looking for a Senior Manager of Customer and Partner Marketing to turn our customers and our commercial ecosystem into our most powerful go-to-market asset. ABOUT THE ROLE Exa's best marketing is the work our customers ship on top of us. Today that proof lives in scattered Slack threads, sales calls, and the heads of AEs. This role turns it into an engine: a steady supply of credible customer evidence, a reference bench sales can draw on without asking permission, and co-marketing with the commercial partners who influence how companies buy infrastructure. You will own both sides of that coin. On the customer side: case studies, reference programs, advocacy, and the voice-of-customer loop that feeds product and positioning. On the partner side: joint launches, marketplace presence, co-authored content, and the mechanics of making a partnership produce pipeline rather than a press release. While our Developer Relations team owns technical ecosystem integrations and the developer community, you own commercial partnerships: clouds and marketplaces, agencies and consultancies, and technology partners where the motion is co-selling and co-marketing rather than a merged pull request. This is an AI-first role at an AI-first company. Interviewing customers, mining call recordings for proof points, and drafting a first-pass case study should be a workflow you build, not a queue you staff. This role is preferred in-person at our San Francisco HQ. WHAT YOU'LL OWN CUSTOMER EVIDENCE ENGINE Own the pipeline that converts happy customers into published proof: case studies, quantified results, quotes, logo rights, and technical deep dives written for a developer audience. Success is measured by volume of published, sales-usable evidence per quarter and by coverage across our priority verticals and use cases. REFERENCE AND ADVOCACY PROGRAM Build the reference bench: a maintained, tiered pool of customers willing to take calls, speak on stage, and vouch in a deal. Own the customer advisory board and the incentives that keep advocates engaged. Success is measured by reference request fulfillment time and by the share of late-stage deals with a reference attached. COMMERCIAL PARTNER MARKETING Own the marketing side of commercial partnerships: cloud marketplaces, agencies and consultancies, and technology partners with a co-sell motion. Joint launches, co-authored content, co-branded assets, marketplace listings, and partner-sourced demand. Success is measured by partner-influenced pipeline and by the number of live co-marketing motions with named partners. VOICE OF CUSTOMER Own the systematic loop that captures what customers actually say (win/loss themes, adoption blockers, competitive mentions) and routes it to Product, PMM, and leadership. Success is measured by whether positioning and roadmap decisions cite this input by name. PROOF LIBRARY AND ENABLEMENT HANDOFF Own the single source of truth for customer proof and partner assets, organized so a new AE can find the right story in under a minute. You produce the raw material; PMM for Enablement packages it into the pitch. AI-FIRST WORKFLOW DESIGN Design and deploy AI-powered workflows (Claude, call-recording mining, enrichment, drafting pipelines) that compress the time from customer conversation to published asset.…