Customer Advocate Part-Time

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one-of-a-kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. **Shift Requirement:**. The hours for this part-time position are from either 9am - 5pm or 11am - 7pm. We ask that team members be available to work 7 days a week; Weekends are required. **Unlock Your Earning Potential!** We offer a competitive starting hourly rate of $18/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: - **Pay Range:** $18-$20 hourly - **Starting Pay:** $18/hr - **At 3 Months:** $18.50/hr - **At 6 Months:** $19/hr In your first year, you can progress from $18/hr to $20/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. **Benefits + Perks:** We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: - Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons - Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. - Health & Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc. - Time Off & Work-Life Balance: Generous paid time off (7.5 days) - Professional Development: Extensive internal growth and professional development opportunities - And more! **About the Role:** As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Sacramento showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle. **Who You Are:** Passionate about providing exceptional customer service. Detail-oriented and organized, with a strong sense of ownership and accountability. Excellent communicator, both in-person and digitally. Comfortable quickly learning new platforms and systems. Knowledgeable or eager to become an expert in CDJR products and automotive trends. **Key Responsibilities:** In-Showroom Customer Experience Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up. Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences. Finalize vehicle selection and support order placement from dealership inventory or online platforms. Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information. Customer nurture and sales support Proactively…