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Customer Advisor - PA + Mid-Atlantic Region

hhaexchange · Greater Minneapolis-St. Paul Area
Full-timeTechnical Customer CareHealthcare$60,000–$81,000/yr
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About the Customer Advisor PA Mid Atlantic Region role

Customer Advisor PA Mid Atlantic Region positions focus on delivering results in their domain. This page aggregates open Customer Advisor PA Mid Atlantic Region roles and what employers typically expect.

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Manager to join our growing team. This position will require residing in Pennsylvania or New Jersey. This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary estimate

$60,000 – $81,000/yr
Provided by the employer.

Skills for this role

Customer Success

Resume tips for Customer Advisor PA Mid Atlantic Region applicants

Interview preparation

Prepare concrete STAR-format stories that show Customer Advisor PA Mid Atlantic Region outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Customer Advisor PA Mid Atlantic Region problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About hhaexchange

hhaexchange is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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