Customer Account Specialist III, IV or V - PA Customer Accounts and Local Engagement - Western PA

**FirstEnergy at a Glance** We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. **About the Opportunity** - This is an open position with the FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy Corp. - There is a total of 5 open positions. The preferred reporting locations will be within West Penn Power or Penelec. The selected candidates may report to any office location in the operating company footprint but will be expected to occasionally travel for in-person customer meetings. **Summary of Responsibilities** Customer Engagement & Representation - Serve as the primary point of contact and liaison for FirstEnergy managed customers, embodying the company’s values and commitment to service. - Deliver superior customer experience through proactive, personalized engagement with managed Commercial & Industrial (C&I) customers and community stakeholders. - Act as a trusted advisor and point of contact for managed customers, ensuring their needs are understood and addressed effectively. Maintaining customer confidentiality. Technical Account Management - Responsible for the relationship of FirstEnergy’s most complex, high-value, and large load Commercial & Industrial accounts, driving strategic engagement, customer satisfaction, and sustainable load growth through custom solutions and long-term partnership development. - Cultivate high-impact relationships across all levels of customer organizations—from operational teams to executive leadership—to strengthen strategic alignment, enhance collaboration, and drive long-term business value. - Identify opportunities to drive load growth and capital investment through strategic partnerships and tailored energy solutions. - Responsible for the administration of detailed load study agreements; detailed load study review, cost allocation and revenue credit development; uploading of contracts for approval and managing that approval process; construction service agreement creation and approval process management; contract execution; invoice generation; setting up pre job meeting between the customer and our construction project manager; supplying of construction updates to customer and notification to the customer on milestones i.e.: CPCN/ LON, permitting and in service date. Communication & Relationship Building - Bridge communication between FirstEnergy and its customers, translating technical and organizational information into actionable insights for customer retention, attraction, and expansion projects - Foster collaboration across internal departments to support customer initiatives and infrastructure development, including but not limited to Local Engagement, Economic Development, Engineering, Legal, Rates, and Billing - Represent customer interests in internal planning and decision-making processes. - Works with Lines, Substation, DCC and ACC organizations to schedule work in accordance with customer priorities. - Works in conjunction with Business Services and Billing to ensure accurate and timely billing for customer work requests. Organizational Knowledge & Technical Insight - Utilize deep organizational insight to navigate internal structures and advocate for customer priorities, ensuring seamless integration of customer needs into business operations. - Apply industry expertise and technical acumen to deliver tailored guidance that supports complex customer initiatives and drives mutual value. - Engage cross-functional teams—including legal, engi…