Customer Account Representative – First-Party Personal Loan Servicing

# Customer Account Representative – First-Party Personal Loan Servicing **Buffalo, NY | Full-Time | Starting at $17.00/hour + Up to $500/Month in Performance Bonuses** Capital Management Services (CMS) is hiring for our **June 1st, 2026** training class! CMS is a Buffalo-based company specializing in first-party account servicing for a nationally recognized financial institution. In this role, you will work with customers who have personal loans ranging from **$8,000 to $40,000**, helping them resolve recently missed payments and identify repayment solutions. This is **first-party account servicing**-not third-party debt collection or charged-off debt recovery. We are looking for professional, customer-focused individuals who can communicate confidently and represent our client with the highest level of professionalism. ## What You'll Do As a Customer Account Representative, you'll work with customers whose personal loans are between **2 and 90 days past due**, helping them bring their accounts current while providing exceptional customer service. Responsibilities include: - Handle inbound and outbound calls regarding personal loan accounts. - Discuss payment options and assist customers with resolving recently missed payments. - Build rapport while maintaining a professional and empathetic approach. - Accurately review account information and document customer interactions. - Navigate multiple computer systems efficiently. - Meet individual and team performance goals while maintaining strict compliance standards. ## What We're Looking For - Previous **first-party collections or financial services experience preferred** - Professional phone presence and strong communication skills - Excellent customer service and problem-solving abilities - Comfortable working in a fast-paced, goal-oriented environment - Basic computer proficiency and the ability to multitask - Reliable attendance and a strong work ethic ## Compensation & Benefits - **Starting pay of $17.00 per hour** - **Earn up to $500 per month in performance bonuses** - Fully paid training - Paid Time Off - Medical, Dental, and Vision Insurance - 401(k) with company match - Employee Referral Program - Career advancement opportunities - All equipment provided ## Paid Training **Training begins August 10th , 2026** ## Position Details - Full-Time - 40 hours per week - On-site in Buffalo, NY If you're looking for a career with a stable company that values professionalism, customer service, and employee development, we'd love to hear from you. Apply today to join the Capital Management Services team! #ZR