Customer Account Representative

## Company Description At **Entertainment Travel Associates**, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. ## Job Description Job Summary We are seeking a customer-focused Customer Account Representative to build strong client relationships while supporting account-related services and ensuring an outstanding customer experience. This role is ideal for individuals who enjoy helping customers, developing professional relationships, and working in a collaborative environment. Responsibilities - Build and maintain positive customer relationships. - Assist customers with account-related questions and service requests. - Provide accurate information about company products and services. - Identify customer needs and recommend appropriate solutions. - Resolve routine customer concerns in a professional and timely manner. - Maintain organized records of customer account activities. - Support customer satisfaction and account retention initiatives. - Collaborate with team members to achieve service objectives. - Follow company policies and customer service standards. - Participate in ongoing training and professional development. Benefits - Paid training - Career advancement opportunities - Professional development programs - Supportive and collaborative work environment - Performance-based growth opportunities - Employee recognition programs - Ongoing mentorship and coaching ## Qualifications - High school diploma or equivalent required. - Strong communication and interpersonal skills. - Excellent customer service and relationship-building abilities. - Positive attitude and professional demeanor. - Strong organizational and multitasking skills. - Ability to work independently and as part of a team. - Reliable, adaptable, and detail-oriented. - Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required. ## Additional Information - Competitive salary ($45,000–$49,000 annually). - Career growth and advancement opportunities. - Hands-on training and professional development. - Collaborative and supportive work environment. - Opportunity to develop valuable marketing and business skills. - Performance-based advancement opportunities. - Full-time position. - Monday–Friday schedule. - Paid training. - Employee recognition programs. - Opportunity to contribute to exciting marketing projects and campaigns.