CUSTODIAN

## Overview | **Age Requirement: 21 years or older** | | --- | | **Position Summary:** Responsible for performing custodial and other miscellaneous duties to ensure the Isleta Resort and Casino’s buildings and facilities are maintained in a healthy, safe, and sanitary manner while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. | | **Isleta Resort and Casino Guest Service Agreement** All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino. | | **Essential Functions and Responsibilities:** This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Cleans and sanitizes customer areas, entrances areas, gaming areas, administrative areas, and restrooms. Dusts and mops tile floors. Vacuums carpets. Wipes down tables, collects used trash bags, and hangs new trash bags to ensure a clean Bingo environment. Restocks toiletry supplies. Empties trash receptacles, bags trash, and disposes in proper areas. Properly cares for and maintains equipment and supplies; promotes continuous improvement of workplace safety and environmental cleaning practices Changes and washes trash containers and lids, as needed. Cleans and sanitizes slot machines. Cleans doors, walls, and partitions. Completes high and low dusting. Ensures an open and welcoming atmosphere that promotes skill enhancement. Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. Promotes positive guest relations through prompt, courteous, and efficient service. Gives basic instruction on all promotions and special events. Occasionally performs other duties as need. | | **Accountability and Supervision:** None | | **Education and Experience:** High School Diploma or General Educational Degree (GED) equivalent, preferred. Six (6) months’ experience custodial and/or retailed field, preferred. | | **Special Requirements, Licenses, and Certification** Must be able to acquire and maintain Gaming License issued through POIGRA. Must be able to successfully pass a pre-employment drug test and background investigation. Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs. Must maintain all Isleta Resort and Casino-wide educational and certification requirements. | | **Knowledge, Skills, and Abilities** Must be able to safely and appropriately use cleaning supplies and equipment. Must be able to read, understand, follow, and adhere to label precautions on cleaning solutions and containers while enforcing safety procedures. Must be able to take direction well. Must be able to accurately and successfully perform several tasks under high levels of stress and with minimal supervision. Must possess strong organizational and time management skills while paying close attention to details. Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact. Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying. Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals. Must possess and exhibit a positive attitude towards internal and external guests at all times. Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and…