CUST SVC REP

**JOB SUMMARY** The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment. Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction. The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment. **ESSENTIAL DUTIES & RESPONSIBILITIES** - The following are essential job duties. Additional responsibilities may be assigned based on business needs. - Regular, reliable, and punctual attendance is required to effectively perform the responsibilities of this role. **K****EY RESPONSIBILITIES** - Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness. - Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution. - Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance. - Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities. - Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution. - Build and maintain strong customer relationships through responsive communication and operational excellence. **Cross-Functional Coordination** - Serve as a central point of coordination between Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams. - Drive alignment, communication and execution across departments to ensure customer commitments are achieved accurately and on schedule - Partner with internal stakeholders to resolve supply constraints, scheduling conflicts, inventory shortages, and shipment issues with urgency and professionalism. - Monitor inventory levels and customer demand trends to support proactive fulfillment planning. - Coordinate shipment readiness and carrier pickups to meet customer delivery schedules and operational priorities. **Customer Experience & Problem Resolution** - Deliver a high level of customer service through timely communication, responsiveness, and professional issue resolution. - Investigate and resolve order discrepancies, shipment delays, damages, returns, and customer concerns efficiently and thoroughly. - Build credibility and trust with internal and external customers by demonstrating ownership, reliability, and consistent follow-through. - Identify opportunities to improve processes, increase efficiency, reduce errors, and strengthen customer satisfaction. - Contribute to a culture of accountability, continuous improvement, and operational excellence. - Support OTIF delivery performance through proactive order monitoring, issue escalation, and cross-functional coordination. **Qualifications** - 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments. - Experience working within ERP systems required; Plex and EDI experience strongly preferred. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and cross-functional collaboration skills. - Highly detail-oriented with strong follow-through and a sense of urgency. - Proficiency in Microsoft Excel and opera…