CUI-TECHNICIAN OPS SUPERVISOR

**Cable Technician Operations Supervisor** **Lead. Develop. Deliver Excellence.** We’re looking for a **hands-on, high-impact leader** to step into the role of **Cable Technician Operations Supervisor**—someone who thrives in the field, leads from the front, and knows how to turn a good team into a great one. If you’re passionate about **developing technicians, driving performance, and delivering top-tier customer experiences**, this is your opportunity to make a real impact. **What You’ll Do** As a key leader in our operations, you’ll own both **team performance and service delivery**: - **Lead & Develop Talent** – Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career development - **Drive Daily Operations** – Plan routes, schedules, and workloads to maximize efficiency and minimize downtime - **Be the Problem-Solver** – Step in on complex installs and service issues, guiding your team to fast, effective resolutions - **Own Quality Control** – Conduct field audits, inspect completed work, and ensure every job meets our high standards - **Champion Safety** – Enforce safety protocols and ensure compliance with all regulations and company policies - **Deliver Results** – Monitor KPIs like completion rates, first-time fix, and customer satisfaction—and take action to improve them - **Bridge the Gap** – Act as the connection between customers and technicians, ensuring clear communication and exceptional service - **Manage Resources** – Oversee tools, inventory, and materials to keep your team equipped and ready - **Improve the Business** – Identify inefficiencies and implement smarter, faster ways to get the job done **What You Bring** - Proven leadership experience in **telecommunications, cable, or a related field** - Strong technical expertise in **installation, troubleshooting, and repair** - A **player-coach mentality**—you lead by example and aren’t afraid to get your hands dirty - Ability to **manage multiple priorities** in a fast-paced environment - Strong communication skills with both **field teams and customers** - A data-driven mindset with experience using **metrics to improve performance** - Solid understanding of **safety standards and compliance requirements** **Preferred Experience** - 3–5 years in cable, fiber, or telecom operations - 2+ years leading or supervising field technicians - Technical certifications or telecom-related education (a plus, not required) **What You’ll Get** We take care of our leaders so they can take care of their teams: - **Competitive Pay** – Your leadership and results matter here - **Full Benefits Package** – Medical, dental, vision coverage - **401(k) with Company Match** – Invest in your future - **Company Vehicle + Gas Card** – Take the hassle out of travel - **Company Phone** – Stay connected and supported - **Uniforms Provided** – One less thing to worry about **Why This Role?** This isn’t just a supervisor job—it’s a chance to: - Build and shape a high-performing team - Influence operations and drive real improvements - Grow your career in a fast-moving, essential industry If you’re ready to **lead from the front, make an impact, and grow with a company that values performance and people**, we want to hear from you.