CSR-Women's Health-Baseline West (M-F, 11am-8pm)

## Description This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions. ***Essential Functions*** - Updates patient demographics and verifies insurance information per visit. - Collects payments and provides receipts. - Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe. - Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits. - Schedules appointments and provides patients with future appointment details. - Obtains medical records for same day appointments. - Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department. - Maintains regular and predictable attendance. - Performs Other duties as required. ***Position Qualifications*** **Minimum Qualifications:** - High school diploma or general education degree (GED) **Preferred Qualifications:** - At least one (1) year of previous service-oriented experience - Bilingual in English and Spanish