Cross Trained Agent

**SUMMARY:** Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. **PRIMARY RESPONSIBILITIES:** • Check in passengers and baggage using Cape Air’s passenger service system • Make passenger reservations and rebook flights • Make boarding announcements • Provide extra assistance to passengers with special needs • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station • Share information with pilots/ramp/operations using radio communications • Organize ticket and cash reports • Handle delayed or missing baggage and process claims • Assure compliance with FAA and airport security procedures • Meet and marshal aircraft • Fueling Cape Air aircraft, if applicable to station operations • Load and unload passengers and their baggage • Escort passengers out to the aircraft • Additional duties as assigned **QUALIFICATIONS:** • Airline work experience preferred • Airline reservation system experience preferred • Must be at least 18 years old • Must hold a high school diploma or equivalent • If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location • Must be able to lift up to 70 lbs. • Basic computer skills required • Excellent communication and excellent customer service skills required • Ability to interact effectively with others • Ability to work independently and adapt to changing work priorities • Ability to communicate effectively, orally and in writing • Flexibility of schedule is a must • This position will often require working nights, weekends and holidays • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit