Credit Controller —- Fixed Term Contract

**Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.** We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. **Want to be part of it?** **Role Purpose :** This Fixed Term Contract role has been created to support a targeted project to recover overdue debts from a portfolio of hard-to-recover B2B clients. These are accounts with significant arrears, history of non-payment, disputed invoices, or complex commercial relationships that require a specialist, high-effort collections approach. The successful candidate will work closely with the wider credit team, account managers, and legal counsel to reduce the overdue debt book, implement escalation strategies, and drive cash recovery while maintaining commercial relationships where viable. ### Key Responsibilities - Own and manage a defined portfolio of hard B2B accounts with overdue balances, working to agreed cash collection targets and KPIs - Conduct high-volume outbound contact (calls, emails, written correspondence) to chase outstanding invoices and negotiate repayment - Apply structured escalation processes, including formal demand letters, Late Payment Act notices, and referrals to legal/external debt recovery where appropriate - Negotiate payment plans and settlements with debtors while protecting the business’s commercial position - Identify root causes of non-payment (e.g. disputes, cash flow issues, insolvency risk) and take appropriate action ### Account Management & Resolution - Investigate and resolve invoice disputes, working cross-functionally with sales, operations, and billing teams to unblock payments - Review account histories to identify patterns, dispute trends, or systemic billing errors that are preventing recovery - Maintain detailed and accurate records of all communications and actions in the collections system/CRM. - Produce regular account status updates and escalation reports for the Credit Manager ### Risk & Compliance - Assess debtor risk and make recommendations on credit holds, account suspensions, or write-off proposals - Ensure all collections activity complies with relevant legislation including the Late Payment of Commercial Debts Act, GDPR, and internal credit policy - Support the preparation of legal documentation packs where accounts are referred for litigation or external recovery - Monitor insolvency notifications and act promptly to protect the business position as a creditor ### Reporting & Analysis - Provide weekly and monthly reporting on portfolio performance, cash collected, overdue aging, and escalation status - Contribute to project reviews and lessons-learned sessions at regular intervals throughout the FTC - Identify accounts suitable for write-off or provision and present recommendations with supporting evidence ### Skills & Experience Essential - Proven B2B credit control or commercial collections experience, ideally including exposure to hard or complex accounts. - Demonstrable track record of cash collection against targets in a high-pressure environment. - Confident negotiator with the ability to handle difficult and often confrontational conversations professionally. - Strong knowledge of the collections lifecycle, escalation tools, and legal remedies available in a B2B context. - Excellent written and verbal communication skills — able to produce clear, firm, and professional correspondence. - High attention to detail and strong organisational skills to manage a large, complex portfolio simultaneously. - Proficient in Microsoft Excel and…