Credit Controller - Fixed term Contract

About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The role The Credit Management function is responsible for safeguarding the company’s financial health by ensuring effective cash collection, disciplined credit risk management, and timely resolution of customer-related issues. This role plays a critical part in maintaining stable cash flow, minimizing financial exposure, and enabling strong, trust-based relationships with customers and internal stakeholders. The position oversees end-to-end credit management activities, including cash collection, credit investigation and limit management, dispute resolution, and customer query handling. It ensures that receivables are collected predictably, overdue balances are minimized, and credit exposure remains within approved limits. The role also drives adherence to financial controls and compliance standards, supports audit requirements, and collaborates closely with Finance, Sales, and Commercial teams to provide clear visibility of risk and performance. Key responsibilities Conduct credit investigations for new and existing customers, recommending and maintaining appropriate credit limits aligned with risk assessments and company policies. Monitor customer accounts to manage credit exposure, identify early risk indicators, and take proactive actions to mitigate potential delinquency. Drive timely and consistent cash collection by executing defined strategies and ensuring customer invoices are accurately submitted and communicated on time. Manage credit holds and review/approve orders or bookings based on credit policies and risk evaluation. Initiate and manage escalations for high-risk or non-performing accounts, including recommending credit suspension where necessary. Resolve customer disputes and queries efficiently to support timely payment and minimize rework. Ensure all disputes, adjustments, and write-offs are properly reviewed, documented, and approved in compliance with controls and policies. Perform daily cash receipt reviews to ensure accurate and timely application of payments, supported by valid documentation and reason codes. Maintain accurate and up-to-date customer master data, including credit limits, payment terms, and account status. Prepare and participate in regular debt reviews, providing insights on risks, trends, and actionable plans to improve portfolio quality. Support month-end close by ensuring timely resolution of disputes, accurate cash application, and clear identification of risks and adjustments. Ensure compliance with financial controls, company policies, and audit requirements, maintaining complete and accurate documentation. Maintain accurate records of collection activities, customer communications, and payment commitments to ensure accountability and follow-through. Collaborate with Sales, Finance, and Commercial teams to resolve issues, align…