Credit Card Representative

Category First Command Bank Job Location Fort Worth, TX Tracking Code 400 NX 07 Position Type Full-Time/Regular How will this role impact First Command? The Credit Card Servicing Representative is responsible for supporting the ongoing servicing of credit card accounts. This role ensures delivery of a world-class experience to First Command clients, field advisors, and their staff on all credit card-related matters. The position supports account performance by resolving servicing requests efficiently, educating clients, and identifying risks that may lead to delinquency or loss. What will this employee do in this role? Account Servicing & Client Support Respond to inbound and outbound client inquiries related to credit card accounts (balances, transactions, payments, fees, disputes) Provide clear and accurate information regarding account terms, payment options, and account status Assist clients with general servicing requests, including account updates, payment arrangements, and account maintenance Ensure a positive client experience through timely, professional, and compliant communication Payment & Transaction Processing Process payments, adjustments, reversals, and account changes accurately in system(s) of record Research and resolve transaction discrepancies, payment issues, and account variances Monitor and escalate returned payments or processing errors as appropriate Early Delinquency & Risk Identification Provide education on payment responsibilities and available assistance options Transition accounts to Collections when Past due in accordance with procedures Collaboration & Operational Support Partner with Collections, Recovery, Disputes, and Fraud teams to resolve complex account issues Coordinate with internal departments to ensure timely and accurate resolution of client concerns Support system updates, testing, and process improvements related to credit card servicing What skills and qualifications does this employee need? Education High School education or equivalent (college preferred) Work Experience 1 – 3 years banking or related experience 1 – 2 years call center experience (preferred) Required Knowledge, Skills, and Abilities Must be able to demonstrate exceptional client experience skills Must possess strong analytical and mathematical skills Must be able to apply bank policy and underwriting guidelines to all situations Must be able to discern when exceptions to policy are appropriate Must be able to apply all appropriate lending regulations to the process Must be able to maintain confidential information Must be familiar with and able to operate Microsoft Excel and Word and able to learn other systems as appropriate Must possess the ability to take ownership of the duties and produce accurate results LI-NC1 LI-Hybrid ©2025 First Command Financial Services, Inc. is the parent company of First Command Brokerage Services, Inc. (Member SIPC, FINRA), First Command Advisory Services, Inc., First Command Insurance Services, Inc. and First Command Bank. Securities products and brokerage services are provided by First Command Brokerage Services, Inc., a broker-dealer. Financial planning and investment advisory services are provided by First Command Advisory Services, Inc., an investment adviser. Insurance products and services are provided by First Command Insurance Services, Inc. Banking products and services are provided by First Command Bank (Member FDIC). Investment and insurance products are not deposits, are not insured by the FDIC, and may lose value. A financial plan, by itself, cannot assure that retirement or other financial goals will be met. First Command Financial Services, Inc. and its related entities are not affiliated with, authorized to sell or represent on behalf of or otherwise endorsed by any federal employee benefit program, the U.S. government, the U.S. Armed Forces or any other third-party mentioned on this site. In the United Kingdom, investment and insurance products and services are…