Creative Services Manager

WHO WE ARE The Creative Services Team falls within Client Operations at Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible. As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships. Creative Services within Vox Media connects brands and audiences through the things that really matter to them. We leverage the technology, insights, measurement tools and influence of our editorial networks to connect brands to our audiences across Vox.com, New York Magazine Brands and our Vox Media Podcast Network. POSITION OVERVIEW The Creative Services Manager is ultimately responsible for liaising with internal creative teams (video, photo, written, design, audio, experiential, etc.) to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients. The ideal candidate will possess great client-facing skills, have strong experience in creative production, and be able to lead campaign execution from start to finish while acting as the client-facing representative of Vox Media. You will have a knack for simplifying and communicating production language to brand partners and feedback to internal Vox Media teams, and will ensure the expectations of both are met. WHAT WE’RE LOOKING FOR The ideal candidate for this role will have 3-4+ years of experience in the following job functions: Own the campaign – clearly communicate all aspects of creative development and production execution for all custom campaign elements, to relevant internal stakeholders. Provide best-in-class client service to advertisers through great communication and set expectations throughout the duration of a campaign. Position yourself as the expert on creative campaign elements, serving as the single, trusted point of contact for the client’s creative needs. Ensure that the client’s brand integration elements in custom content are clearly communicated to the client and creative team, and ultimately delivered as promised. Act as “partner in crime” to Vox Media creative teams, in lockstep with the creative vision of each asset so that it can be accurately represented and supported in client conversations. Oversee production from all teams to ensure all elements of a campaign are running smoothly and on time. Provide education to brand partners where needed - simplify production language for the client so they understand all aspects of the campaign process. Clearly articulate client feedback and expectations back to internal Vox Media creative teams in a way that provides context and actionable direction. Balances multiple high-touch campaigns at once, prioritizing bandwidth as needed to fulfill campaign requirements and stay consistently available for clients Troubleshoot all campaign concerns/hiccups/blockers, including being able to diagnose a problem properly and seek out solutions that cater to both the client and Vox Media values. Escalate internal and external challenges to Creative Services leads with suggested solutions. Be the liaison for the client on-set (in-person or virtually) or the client’s eyes and ears when they can not be there. Partner with Insights, Sales, Account Strategy and Creative teams to actively participate in campaign wrap reports, crafting the campaign success story. Be knowledgeable about Vox Media offerings to include recommendations for upselling and repeat business. A passio…