Courier Route Driver

SPS Global is seeking a dependable and service-oriented Route Driver/Courier to support on-site client operations in Santa Clara, California . This role is responsible for safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence. The ideal candidate is reliable, detail-focused, and capable of working independently while representing SPS with professionalism. In addition to courier responsibilities, this role provides flexible support to front- and back-office functions to ensure seamless service delivery. Job Overview The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently. This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership What You’ll Do Courier & Route Operations Travel a predefined courier route via company vehicle to deliver mail and parcels Perform scheduled pick-ups and deliveries by accurately following maps and written instructions Maintain detailed logs and time stamps for all items received and delivered Support chain-of-custody requirements in accordance with operating procedures Respond to client requests accurately and ensure timely order fulfillment Complete all required paperwork in a timely, accurate, and legible manner Safety & Vehicle Responsibility Operate company vehicles safely and in compliance with state and company standards Follow company protocol in the event of an accident and/or injury Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling) Ensure vehicle cleanliness and readiness for daily operation Operational & Client Service Excellence Deliver 5-star customer service in all forms of communication Follow Operational Service Excellence performance standards Build professional relationships with customers and internal teams Maintain professionalism and composure when handling sensitive inquiries Determine when additional support is required for complex requests Proactively seek additional work during downtime Cross-Functional Office Support Provide front- or back-office coverage as needed Assist with shipping and receiving procedures Validate packing slips for accuracy of incoming and outgoing materials Train backup personnel and provide guidance on policies and procedures What We’re Looking For Required High School Diploma or equivalent Current state-issued driver’s license with a clean driving record Ability to safely operate a company motor vehicle Strong organizational and time management skills Excellent verbal and written communication skills Ability to multitask and work independently Basic computer proficiency and ability to learn required systems Professional appearance and adherence to company policies Preferred 2+ years of related work experience Working knowledge of MFD equipment Experience with shipping and receiving procedures Familiarity with validating packing slips and handling materials accurately Competencies Strong customer service orientation Attention to detail and accuracy Independent and accountable work style Problem-solving and analytical ability Dependability and professionalism Physical Requirements Ability to move packages using a wheeled cart (up to 60 lbs. capacity) Ability to walk, bend, kneel, stand, and sit for extended periods Manual dexterity for operating office machinery Physical and mental capability to operate a company vehicle safely Travel: Local travel required What We Offer Career Growth: Opportunities to expand skills across courier and office services operations. Learning & Development: A culture that supports professional growth and service excellence. We Reco…