Courier HR Senior Specialist

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt’s Courier Employment team is building something that doesn’t really exist yet — a cross-country infrastructure for employed courier operations across multiple geographies. We sit at the intersection of operations, people, legal, and compliance, and we’re doing it largely from scratch. The function currently spans three countries (Finland, Germany, Croatia), each at a different stage of maturity and with different legal frameworks. Courier employment is managed in all these countries by a functional team handling strategy, structure and resources, and country-level teams focused on execution and operational excellence from the ground up. We operate in a fast-moving environment with a high degree of uncertainty — regulatory, operational, and structural. If you’re energised by the possibilities and want to be the person who builds the playbook, this might be the right role for you. About the role Croatia doesn't have an independent Courier HR operating model yet. It has support from the general employee HR team, great people working hard, manual workarounds, and a scale-up landing in the next few months that the current setup wasn't built to absorb. This role exists to establish Courier HR expertise within the function and build the processes needed while running the team's day-to-day HR operations. As Courier HR Senior Specialist in Croatia, you'll own the full employee lifecycle for a fast-growing courier workforce: onboarding, contracts, documentation, leave, and the HR side of a workforce that includes couriers relocating from abroad. This includes tracking of work permits and other integration and compliance related matters. You'll be supported by the function’s core team and leadership and work closely with your Courier HR Lead, the Workforce Ops team, Legal, and the sourcing agencies bringing couriers in. You'll be the most senior Courier HR operator on the ground in Croatia day-to-day — which means you'll be trusted to make independent decisions and participate actively in building foundations and standards that will apply across all markets. What you'll be doing Employee lifecycle execution at scale Own onboarding, contracts, documentation, and leave administration for Croatia's employed couriers, including the operational HR side of relocating couriers from abroad (documentation, work permit tracking, compliance). Delegating and syncing with a Tier 1 HR team that handles standard inbound tickets and manual entry. Build and maintain accurate employee records across HR systems as the courier base scales. Handle the volume and pace of onboarding waves without letting quality or compliance slip. Make the judgment calls on ambiguous or non-standard cases that come up, escalating appropriately to your Courier HR Lead or Legal. Process and SOP creation Create SOPs, checklists, and documentation in collaboration with the functional Process & Systems Senior Specialist based on cross-market standards and calibrated to local requirements. Identify where the current setup will break under the incoming scale-up, then plan and build for it before it breaks. Partner with the Process & Systems Senior Specialist on anything that should become a cross-country standard rather than a local fix. Cross-functional coordination A…