Counter Sales - Austin, TX (8103)

**Position Overview** This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management (using a company provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handle incoming and outgoing merchandise in a timely manner, keep store and facility clean, safe, and organized), along with totaling bill, accepting payment, and providing excellent customer service in a retail store environment by performing the following duties: **The primary job functions include, but are not limited to:** - Greet each customer in a timely manner and answer the telephone within three (3) rings - Answer each customer’s questions regarding price, availability and function of merchandise - Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice - Obtain merchandise requested by customer or receives merchandise selected by customer - Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service - Totals price and tax on merchandise purchased by customer to determine bill - Accepts payment and makes change - Wraps or bags merchandise for customers - Obtains signature on charge invoices and accepts payment and makes change on cash invoices - Correctly places any special orders as required by customer - Balances cash drawer at the end of the shift (if necessary) - Stock shelves, counters, or tables with merchandise - Sets up advertising displays or arranges merchandise on counters or tables to promote sales - Stamps, marks, or tags price on merchandise - Bags or boxes orders accordingly - Ensure outgoing transfers are processed properly and timely - Cleans shelves, counters, or tables - Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with all OSHA and company safety procedures, rules, and regulations - May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor - Present a good image of the company through proper dress and attitude - Must participate in and complete sponsored and supported training - Attends training or uses electronic media to increase product knowledge - Performs other duties and assignments as directed by management - Maintain grounds and parking lot - Maintain a satisfactory attendance record and appearance **The skill requirements include, but are not limited to:** - Ability to work well with others and assist customer cooperatively and courteously - Exemplary company work recorded, including attendance - Must be able to work in a high paced, busy atmosphere - Related experience in the auto parts industry preferred - Must be able to follow oral and written instructions - Must have basic math skills including addition, subtraction, multiplication and division - Ability to read and write in English - Must successfully complete background and criminal history checks - Must pass a physical, human performance evaluation and a drug test - Good understanding of and adherence to company policies and procedures - Must maintain regular and prompt attendance - Attitude that supports the Company’s goals and values **Education Requirements** - High school diploma or general education degree (GED); or equivalent combination of education and experience **Certification Requirements** - Completed ASE counterman I training course - Meets all requirements to qualify for inclusion on AOC Approved Driver List #AL123