Corporate Counsel, Telecommunications & Regulatory

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Position Overview Dialpad develops and delivers AI-powered voice, messaging, and contact center solutions to enterprise customers worldwide. As a provider operating at the intersection of cloud communications and artificial intelligence, Dialpad is subject to a complex and rapidly evolving regulatory framework spanning federal and state telecommunications law, AI governance, and consent requirements. The Corporate Counsel, Telecommunications & Regulatory will serve as the Company’s primary legal authority across this regulatory surface area. The successful candidate will partner directly with Product, Engineering, Sales, and Operations to build scalable compliance infrastructure, provide proactive legal guidance, and ensure that Dialpad’s products and business practices remain on the right side of an increasingly demanding legal environment. This position reports to the Deputy General Counsel. Primary Responsibilities Telecommunications Regulatory Compliance Serve as the Company’s subject matter expert on FCC and state PUC regulatory frameworks applicable to Dialpad’s UCaaS and CCaaS offerings, including filing obligations, interconnection requirements, and active CPUC proceedings affecting California operations. Provide legal guidance on STIR/SHAKEN compliance, CLI masking authorizations, and Caller ID obligations under the Truth in Caller ID Act, including identification of exposure and development of remediation strategies. Monitor and analyze FCC rulemakings, state legislative activity, and international telecommunications developments, translating findings into actionable guidance for Engineering, Product, and Operations in advance of applicable deadlines. Manage the Company’s regulatory filings and reporting obligations with federal, state, and international agencies. Advise on carrier and telecommunications interconnection agreements, with particular focus on the allocation of regulatory obligations between Dialpad and its carrier partners. Voice, Messaging & AI Compliance Serve as the Company’s authoritative resource on call recording consent law, including CIPA, ECPA, and the patchwork of two-party consent requirements across U.S. jurisdictions, translating legal requirements into product specifications and customer-facing disclosures. Advise on TCPA and FTSA exposure as it appli…