Copier Service Technician

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost-effective manner. **ESSENTIAL FUNCTIONS:** - Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals. - Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner. - Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks. - Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual. - Complete technical training on all new equipment as assigned. - Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. - Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code. - Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. - Perform other related duties as assigned. **QUALIFICATIONS:** - High School diploma and two years of relevant experience; or equivalent combination of education and experience. - An associate degree preferred. - Sharp, Canon, HP and/or Konica direct service experience preferred. - Valid Driver’s License, proof of personal insurance, and an acceptable driving record. **REQUIRED SKILLS:** - Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs. - Demonstrate attention to detail. - Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. - Strong ability to exercise independent judgment. - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations. - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; - Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. - Cost Conscious - Conserve organizational resources. - Treat people with respect; Work with integrity and ethically; Uphold organizational values. - Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values. - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality. - Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly. - Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly. - Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan. **Pay Range:** $20.30-$30.50 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit o…