Coordinator, Ticketing, Marketing & Fan Engagement

| Department: | Athletics | | --- | --- | | Position Overview: | The UMBC Athletics department is a motivated & energetic team member who will be responsible for all phases of UMBC Athletics ticketing and a vital member of the marketing and ticketing operation for the department. The ideal candidate will be able to seamlessly fit into a group responsible for marketing, ticketing, and external operations. Additionally, this position is responsible for generating new business revenue through group ticket sales and cultivating both current, and new relationships with all constituent groups including season ticket holders, local youth groups and organizations. Responsibilities include, but are not limited to the oversight of day-to-day ticketing operations, cultivating relationships with current and prospective season ticket holders, creating new revenue through group partnerships and special ticket packages, and contributing to the development and execution of marketing strategies. | | --- | --- | | Why Work at UMBC? | UMBC offers competitive compensation. This role starts at $55,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available. What is it like to work at UMBC? Check out [Glassdoor](https://www.glassdoor.com/Overview/Working-at-UMBC-EI_IE473647.11,15.htm) or [Indeed](https://www.indeed.com/cmp/Umbc/reviews#:~:text=UMBC%20Work%20experience&text=The%20management%20was%20awesome%2C%20very%20helpful%20and%20supportive%20of%20their%20employees.&text=Normally%20had%20to%20answer%20phone,to%20students%20in%20the%20office.). For 16 years in a row UMBC has been recognized as a [Great College to Work For](https://greatcollegesprogram.com/list/colleges/UMBC/)! | | --- | --- | | Responsibilities: | Season ticket sales, corporate packages, partial ticket plans, group tickets, and individual game tickets. Pricing, planning, etc. Manage game day ticketing duties; staff and supervise each event with appropriate box office personnel. Oversee home M/W soccer, M/W lacrosse, and M/W basketball games, performing various ticket sales and service duties while ensuring staff execution of all necessary duties. Collaborate with Athletics Administration to enhance outbound ticket sales strategy and actively perform season ticket sales outreach. Manage all materials related to season ticket and group ticket packages including, but not limited to: assisting with the design, production, and distribution of season ticket and group ticket information packets. Oversee all communications and outreach surrounding group ticket sales and individualized group outreach in conjunction with marketing team. Compile and track all ticketing financial data including ticket revenue, attendance, and game settlements. Ensure the control and distribution of all tickets in accordance with established policies and comply to NCAA regulations. | | --- | --- | | Required Minimum Qualifications: | Bachelor's degree One year of experience in ticket sales, or marketing & promotions or related field. Must have excellent communication and organizational skills, customer service and problem-solving skills. The incumbent must be creative and well-versed in ways to increase athletics ticketing revenue. Ability to function in a fast-paced environment and handle multiple projects to meet deadlines. Proficiency in basic computer software. | | --- | --- | | Preferred Qualifications: | Master's degree preferred. | | --- | --- | | Background Screening Statement: | A background check will be required. | | --- | --- | | Special Instructions to Applicants: | Upload a cover letter and a resume. | | --- | --- | | Closing Date: | July 22, 2026 | | --- | --- | | Benefits: | UMBC offers a rich benefits package. Regular and grant funded regular positions ([Full benefits summary click here](https://umbc.app.box.com/s/tnqfbwb8usjiuhr7mhrnk440towar7cu)): [Generous Leave](https://hr.umbc.edu/work-life-balance/leave-time/) which includes accruing: 22 Days o…