Coordinator Business Development

Hapag-Lloyd is a multi-cultural global liner and logistics company with 13,000 employees all over the globe all working together to ensure the flow of goods never stops. What does it mean to join a leading global liner shipping company? It means you’ll have access to outstanding technology and challenging job opportunities around the world. It means working for a company that cares about the environment, safety, and quality management. It means we set high standards. That’s how we’ve been setting the benchmark for more than 170 years. Now here’s your opportunity to become a part of what we do next! Acts as a representative of the company to the US Government’s agencies and contract customers. Initial point of contact for new business rates and service offerings. Responsible for business development and growth with assigned accounts and provides budget forecasts for assigned accounts quarterly. Responsible for owning and growing a specific customer portfolio by uncovering and satisfying customer needs. Coordinates growth strategy with direct Manager and Sales Execution. Prepares and issues rate quotations to US Government Market customers in response to export and import inquiries received. Streamlines the quotation process through automation. ### Responsibilities - - Manages the OTG (Other Government Cargo) Top 40 portfolio for maximizing volume to HLUS - - Schedules routine customer check-ins with existing customers to strengthen relationships and push for additional volume - - Schedules discovery calls with new customers / less frequent customers to increase connection and visibility - - Maintains RA creation, filing, and amendments for OTG contract customers along with quarterly reviews of volume performance to ensure alignment with MQC - - Ensures proper handling of daily pricing requests through our pricing mailbox for ad-hoc, OOG, and specialized cargo quoting. - - Maintains quarterly updates to our import & export pricing guidelines and sends to DMS for FMC compliance - - Analyzes guideline rates and related pricing issues including providing input on pricing levels - - Gains market feedback to help adjust pricing guidelines and competitiveness for manual quoting - - Identifies pain points for customers to help secure more cargo - - Monetizes the value of HL US Flag premium service to increase revenue - - Tracks opportunities via excel log and present opportunities for the weekly KPI meeting - - Handles customer education on our US Flag services and online tools - - Handles large RFQs for project cargo bids, food aid bids, and yearly contract updates - - ​​Supports the booking team with quotation or rate issues, routing adjustments (CODs), Balboa rejections, and troubleshooting questions - - ​Assists the documentation team with invoicing issues, AF exceptions, and missing charges for bookings - - ​Exhibits a strong capacity for independent learning and initiative in applying newly acquired skills.​ - - Handles monthly and ad-hoc updates for our Military Contract - - Assists with development of automation process to increase productivity for the sales department - - Attends shipping conferences for networking and outreach opportunities - - Reviews dispute log weekly and actions sales related disputes - - Reviews monthly ICCL reports for Sales and submits in SAP - - Works with the Equipment Department to determine equipment availability - - Communicates with various internal departments to resolve customer issues - **Job Specification** **(knowledge, skills and abilities normally required for competent performance in the job)****:** - - Conveys information clearly over the phone; expresses patience, empathy and understanding with voice alone; extracts meaning from conversations with people whose native language is other than their own; is polite when asking people to repeat; calms those who are angry and manages multiple calls effectively. - - Understands most shipping terms; can use a dictionary to find terms not recogn…