Conversational Designer

## Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. ## Job Description We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels. **Responsibilities** - Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES. - Create intents, entities, utterances, contexts, and dialogue management strategies. - Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences. - Optimize bot performance through continuous training, testing, and analytics review. - Design fallback handling, error recovery flows, and escalation journeys to live agents. - Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions. - Conduct user testing and improve conversation flows based on customer interactions. - Maintain conversational design documentation and best practices. - Support multilingual and omnichannel conversational experiences where required. ## Qualifications - 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX. - Hands-on experience with Dialogflow CX/ES and Google CCAI. - Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows. - Experience designing conversational experiences for IVR, voice bots, or chatbots. - Excellent writing, communication, and interaction design skills. - Ability to translate complex business processes into simple conversational experiences. - Strong analytical and problem-solving abilities. **Nice to Have** - Experience with IVR modernization or IVR-to-bot migration programs. - Familiarity with Amazon Connect, Amazon Lex, or other conversational AI platforms. - Exposure to prompt engineering and generative AI conversational experiences. - Experience working with contact center operations and customer support workflows. - Understanding of conversational analytics and bot performance optimization. - Familiarity with Agile methodologies and collaboration tools. **We offer:** - **Culture of Relentless Performance**: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - **Competitive Pay and Benefits**: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - **Work From Anywhere Culture**: make the most of the flexibility that comes with remote work. - **Growth Mindset**: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - **Global Impact**: collaborate on impactful projects for top global clients and shape the future of industries. - **Welcoming Multicultural Environment**: be a part…