Control Room Technician II (2nd shift) - Enterprise Physical Operations

# **Location** ST. LOUIS, MO 63110 # **Scheduled Hours** 40 # **Position Summary** The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners. For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers. Responsible for all facilities-related operations at WashU. Operators monitor several different building automation software and three unique fire alarm software to support the 24/7 operation of researchers and campus community partners. Provides emergency response to A/BSL3 laboratories, vivariums, data centers, climate rooms, freezer farms, and other various campus assets. In the event of degraded infrastructure, functions as dispatch for Facilities Engineering skilled trades to support the timely repair of degraded building systems during off-shifts. # **Job Description** **Primary Duties & Responsibilities:** - Monitors software, computer, telephone systems, and facilities terminology to support monitoring building automation and fire alarm systems on computer workstations, by interpreting technical trends and alarm data from operational technology. Provide emergency response to A/BSL3 laboratories, vivariums, data centers, climate rooms, freezer farms, and other various campus assets. Acts as the first responder to HVAC events, which may require manually resetting alarms, freeze stats, pressure switches, motor overloads, and performing equipment shutdowns. Adjust temperature, humidity, and airflow setpoints as needed. - Triages service interruptions to responsible technicians to minimize system/equipment downtime by documenting impact and creating verbal and written work orders from internal and external callers. Must maintain excellent customer service at all times and be able to distinguish impact, protocols, and need for escalation. - Utilizes building automation logic to optimize 32 chillers in 9 chilled water plants to the most efficient configuration to best support the cooling demand across 26 central buildings, in alignment with overall campus carbon emissions reduction efforts, while minimizing electrical demand charges. - Conducts monthly inspections on elevator equipment rooms and performs Fire Recall testing to ensure proper operation in the event of an emergency. Performs inspections on all of the campus Fire Suppression sprinkler systems to ensure proper alignment in case of emergency. - Provides data entry within multiple databases and systems supporting the Facilities Management department. This may include operational logs, work order requests, and updating equipment/inventory. - Supports continued construction and renov…