Contract Operations Project Manager

ABOUT ONE PASS One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives. Role Type: 1099 Independent Contractor Contract Length: 9-12 months We are seeking a Operations Project Manager to provide temporary project management capacity during a period of high implementation and operational demand across the One Pass organization. This role will drive cross-functional projects, coordinate stakeholders, manage dependencies, and ensure key deliverables are completed on time and with high quality. The Project Manager will work across internal teams—including Client Implementation, Eligibility, Call Center, Network Operations, Product, Technology, Growth, and Finance—as well as external partners and customers. This individual will bring structure, visibility, and accountability to complex initiatives while helping leadership navigate operational priorities and execution challenges. This is an ideal opportunity for a hands-on project management professional who excels in fast-paced environments, can quickly establish credibility across teams, and is comfortable managing ambiguity while driving measurable results. KEY RESPONSIBILITIES CROSS-FUNCTIONAL PROJECT MANAGEMENT - Lead end-to-end execution for operational initiatives during the contract period, from intake through delivery. - Coordinate across Operations, Product, Technology, Network, Growth, Finance, and external stakeholders to ensure alignment on scope, milestones, and deliverables. - Develop and maintain project plans, timelines, trackers, and reporting tools to monitor progress and dependencies. - Facilitate cross-functional collaboration and accountability to ensure projects remain on track. - Escalate issues and risks appropriately while driving timely resolution. EXTERNAL PARTNER & CLIENT INITIATIVES - Serve as the primary project lead for operational initiatives involving external partners and strategic clients. - Translate business and client requirements into clear project plans, workstreams, and delivery milestones. - Coordinate closely with Technology and Operations teams to ensure system readiness, integration activities, and operational preparedness. - Identify potential risks, gaps, and operational impacts and proactively develop mitigation plans. OPERATIONAL ALIGNMENT & EXECUTION - Serve as a central coordination point across operational functions, ensuring activities are prioritized and sequenced effectively. - Manage cross-team dependencies and competing priorities to minimize project delays. - Facilitate project meetings, working sessions, status reviews, and stakeholder updates. - Drive clarity around ownership, accountability, and decision-making. ANALYTICS & PERFORMANCE INSIGHTS - Analyze operational and project-related data to identify trends, risks, bottlenecks, and improvement opportunities. - Develop and maintain reporting, dashboards, and project status summaries. - Translate data into actionable insights and recommendations for leadership and stakeholders. - Support data-driven decision-making and outcome tracking throughout the engagement. PROCESS & EXECUTION OPTIMIZATION - Establish project management standards, tools, and governance processes to improve execution consistency. - Create and maintain project documentation, risk logs, decision registers, and status reporting. - Identify opportunities to streamline processes and improve cross-functional coordination. - Recommend sustainable operating practices that can be maintained after the engagement concludes. EXECUTIVE REPORTING & STAKEHOLDER COMMUNICATION - Provide regular updates to leadership regarding pro…