Continuing Care Representative

**Inbound/Outbound Call Center Representative** **Location:** Artesia, CA **Job Type:** Full-Time **Department:** Patient Services **Reports To:** Call Center Supervisor **About Us** We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call. **About the Role** We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported. **Key Responsibilities** - Answer incoming calls from patients regarding appointments, services, billing, and general inquiries. - Schedule, confirm, and reschedule dental appointments using practice management software. - Provide accurate information about dental procedures, insurance coverage, and office policies. - Handle patient concerns with empathy and escalate complex issues to appropriate departments. - Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system. - Collaborate with dental office staff to ensure smooth patient flow and communication. - Uphold HIPAA compliance and protect patient confidentiality at all times. **Qualifications** - High school diploma or equivalent; associate degree is a plus. - Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred - Excellent verbal communication and active listening skills. - Proficient in using scheduling and PMS software. - Ability to multitask and remain calm under pressure. - Bilingual (especially Spanish) is highly desirable. **What We Offer** - Competitive hourly wage + performance incentives - Paid training and career development opportunities - Health, dental, and vision insurance (for eligible employees) - Supportive team environment with room for growth - Employee discounts on dental service ****