Contents Project Manager

**Benefits:** - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Paid time off - Vision insurance **SERVPRO of South Bend NE/W. St Joseph/S. Elkhart** is hiring a **Contents Project Manager!** Lead Our Contents Division to restore customers property to "Like It Never Even Happened!" When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service. This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations. **Why Join SERVPRO of West St. Joseph County?** - Competitive compensation - Strong benefits - Career growth & advancement - Professional development & certifications - A stable, growing company with a mission that matters **What You’ll Lead & Own (Core Responsibilities)** Contents Operations & Project Management - Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling - Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking - Manage project scope and estimates using SERVPRO systems and carrier guidelines - Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines - Monitor cycle time, quality standards, and operational efficiency from start to finish - Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items **Leadership & Team Management** - Lead, coach, and hold accountable Contents Technicians and Crew Chiefs - Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation - Conduct quality checks and audit inventory accuracy - Address performance issues with coaching, feedback, and corrective action - Participate in recruiting, hiring, onboarding, and development of contents team members **Customer Experience & Communication** - Serve as the primary point of contact for customers regarding contents services - Set clear expectations and provide professional, proactive, and compassionate communication - Ensure customers feel confident their belongings are protected, respected, and properly restored - Manage customer satisfaction and online review performance **Financial & KPI Accountability** - Track contents job profitability - Monitor pack-out to pack-back cycle time - Maintain inventory accuracy rate - Reduce damage/rework incidents - Control production efficiency and labor cost - Support customer satisfaction and service quality **Assets, Equipment & Warehouse Oversight** - Manage contents equipment, vehicles, supplies, and warehouse organization - Ensure proper storage, labeling, and protection of customer property - Control production expenses and minimize loss or damage risks - Maintain clean, organized job sites and storage areas **What We’re Looking For (Qualifications)** Required - Valid driver’s license - High school diploma or GED - 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry - Ability to lift 50 lbs regularly (100 lbs with assistance) - Ability to work in physical environments (attics, ladders, tight spaces) **Strongly Preferred** - Experience in contents restoration, moving, warehousing, or inventory management - Knowledge of pack-outs, contents cleaning, and storage processes - IICRC Certification (or willingness to obtain) - Strong organizational skills and high attention to detail - Confidence leading teams in a fast-moving, deadline-driven environment **The Kind of Leader Who Thrives Here** - Takes ownership and accountability for results - Holds people to high standards while supporting their growth - Stays organiz…