Contents Project Manager

Responsive recruiter **Benefits:** - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance - Wellness resources - 401(k) - 401(k) matching - Company parties - Competitive salary - Dental insurance **Benefits/Perks** - Paid Training - Career Advancement Opportunities - Competitive Compensation - Health Insurance - Referral Program - Employee Assistance Program - Paid Time Off - 401K with Company Match **Company Overview** DRYmedic® Restoration Services is a team of experienced disaster restoration professionals. Our technicians use industry-leading equipment and trusted techniques to restore your property after water, fire, mold, or asbestos damage. Our number one priority is to quickly bring your property back to its original condition. **Job Summary** The Contents Project Manager oversees the execution and coordination of all contents-related restoration projects, from pack out to cleaning and delivery. This role ensures workflow efficiency, customer satisfaction, and compliance with job file standards while managing communications between clients, internal teams, subcontractors, and insurance representatives. **Responsibilities:** - Reports to the Contents Manager for job related items. - Works with the Contents Manager & Coordinator to facilitate production, and scheduling. - Manages Projects directly & oversees all field team members and flow of production (Pack Out, Cleaning, Pack Back, Deliveries, etc.) - Makes sure that files are up to date and noted weekly with hold ups, next steps, etc. - Tasks should be used to show next steps in the file and when a follow up is expected to be completed – Coordinator to review and confirm a task is in every file. - Responsible for staying in contact with insureds & referral sources while waiting for approvals and to confirm a start date – If needed, they can task the coordinator to follow up on their behalf. - Handles communications with adjuster: getting approvals (pack out, cleaning, sub-contractors, etc.), sharing information regarding scope of work, sharing reports, clarification/justification on production, problem solving (damage control, scheduling, etc.) - Responsible for confirming a start date with Contents Manager along with Coordinator and relaying the information to the insured/referral source. – When necessary Director & Coordinator will assist if PM requests - Responsible for reviewing the Pack Out Tick Sheet, Pack Back Tick Sheet, and Delivery Tick Sheet created by Coordinator. - Monitor onsite job progress, oversees multiple sites by performing site-visits and to communicate with the Foreman & Office - Responsible for creating the Cleaning Tick Sheet once the Pack Out has been completed and tasking Coordinator to review and keep up to date. - Responsible for making sure the team has all materials needed and delivering missed or forgotten materials to job sites. - Responsible to task any follow ups needed by Director, Foreman, Techs, Coordinator - Manages and confirms all compliance and job tasks are complete for claim. - File compliance in DASH, XA, and Contents Track. Confirms details with Foremen to correct and push reports through when review complete. - Manages customer communications and expectations, including but not limited to customer service, damage control, reports (email completed reports once pack out is complete), questions regarding policy, etc. - Updates and Confirm schedules with customers after speaking with Coordinator/PRM. - Subcontractors: - Schedule dumpster drop-off and pick-up & task Coordinator to send Work Order - Schedule and provide project information to vendors - Confirms vendors dates are added to the calendar and noted. - Confirms approved vendors have been added to DASH and the Customer file in the Drive. - Confirms insured is aware of which vendors will be used and know to expect their phone calls. - Once production vendors is completed, PM to request estimates/in…