Contents Manager

**Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Company car - Company parties - Competitive salary - Employee discounts - Free food & snacks - Opportunity for advancement - Paid time off - Training & development - Wellness resources **Benefits:** - 401(k) - Bonus based on performance - Competitive salary - Opportunity for advancement - Paid time off **Job Description** You'll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes: - Hiring, training and managing technicians and laborers - Cleaning and deodorizing fire damaged buildings and personal property - Documenting, inventorying, cleaning, packing and managing personal property items - Managing projects and communicating with customers, clients and vendors - Scheduling and directing crew chiefs - Completing job file documentation - Building and maintaining relationships with clients and vendors to help build business - Lead a team of hardworking individuals serving others within your community - Be empathetic and show a sense of urgency while communicating through modern technology **Team Compensation and Benefits:** - Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities - Monthly cross-training opportunities to advance your career - Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time. - Paid training - Referral program - Great culture and team dynamic - Bonus opportunities based on performance **Team Qualifications** - Experience managing fire cleaning and contents projects in the restoration industry - Valid drivers license - Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed - Must pass criminal background check - 3+ years experience in Contents Restoration or Moving Experience - Dedication to customer service - Ability to lead others from diverse backgrounds - Excellent written and verbal communication skills - Ability to learn and implement software programs that track and identify contents - IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration) - Valid driver's license with a clean record - Have the ability to work nights/weekends and overtime, if needed - Desire to continually learn new things **Role on the Team (Job Responsibilities):** - Foster an environment of collaboration and teamwork within the division and company - Self-managing and time management skills - Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration - Job schedule management and coordination - Assist other team members when needed and foster a positive working relationship with other departments. - Be a great representative of our brand! - Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters. - Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion. - Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner. - Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment. - Manage projects and existing crews - Supervise pack-outs and inventory/evaluation of items - Experience managing fire cleaning and contents projects in the restoration industry - Valid drivers license - Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed - Must pass criminal background check Compensation: $75,000.00 - $100,000.00 per year ## Picture yourself…