Content Operations Manager

**Benefits:** - 401(k) matching - Dental insurance - Health insurance - Paid time off - Relocation bonus - Vision insurance **Job description** Join the Rytech Restoration of the Midlands Team as a Content Operations Manager in the Content Restoration Industry! Are you ready to transform your career into a meaningful and fulfilling journey? At Rytech of the Midlands, we don't just offer a job title; we provide an opportunity to be part of a higher purpose. As a passionate and dynamic leader, you're invited to join us as a Production Manager and contribute to our mission of helping communities overcome disaster in their Residential and Commercial property. Passion for Content Restoration: If you're passionate about content restoration, we want your expertise to be a driving force in our expanding company Experienced and Knowledgeable: Bring your leadership experience and knowledge to the forefront as you lead teams towards measurable outcomes and objectives Exceptional Communication Skills: Whether addressing a team of 20 or engaging with clients. Showcase your communication skills with at least one year of experience in speaking, teaching, or developing groups **Operational Skills:** - Restoration Industry Practices in Content Restoration is a must - Ability to assess the situation to properly set up equipment and tools according to industry standards - Strong work ethic and ability to coach and train direct reports - **EnCircle** and Mica Software Experience a Plus - Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair - Eligible to operate a motor vehicle per vehicle policy and reliable transportation - Must be able to identify Product (consumables), usage, and disposal requirements with training - Detail-oriented with a commitment to quality - Physical Requirements: Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or hirer. **Interpersonal and Communication Skills:** - Strong communication skills and conflict management are key for success - Proven leadership experience, a knack for teaching, training, and motivating teams - Proficiency in current business software technologies and a quick learner of new software - Customer service, administrative, verbal, and written communication skills - Result-Driven attitude with a process- and results-driven mindset **Responsibilities** As a Content Operations Manager you will be responsible for managing the inventory of contents damaged by water, fire, or other disasters. - Leadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained - Production Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignment - Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors - Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments - Quality Control: Ensure that restored contents meet quality standards and client expectations - Communication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics - Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner - Safety: Maintain a safe and clean work environment, adhering to safety protocols an…