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Contact Representative

Veterans Health Administration · Smyrna, GA
Full-timeDepartment of Veterans AffairsFinance & Insurance$81,000–$109,000/yr
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About the Contact Representative role

Contact Representative positions focus on delivering results in their domain. This page aggregates open Contact Representative roles and what employers typically expect.

The Primary purpose of this position is to respond to questions and resolve basic issues pertaining to Income Verification (IV) process; provide eligibility and benefits information; provide guidance on completing a financial assessment and other related services to Veterans, their family members and/or representatives, the public, and VA employees. This position is located within the Member Services, Health Eligibility Center and Income Verification Division (IVD) in Smyrna, GA.

Salary estimate

$81,000 – $109,000/yr
Provided by the employer.

Resume tips for Contact Representative applicants

Interview preparation

Prepare concrete STAR-format stories that show Contact Representative outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Contact Representative problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About Veterans Health Administration

Veterans Health Administration is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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