Contact Center Fraud Operations Analyst (Digital)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **Job Description** Job Description **Fraud Operations Analyst - Night shift** In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity. Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential. **Responsibilities:** - Monitor account activity to identify fraudulent transactions and policy violations - Secure accounts to prevent financial losses - Contact Customers (via e-mail or phone) when necessary to verify suspicious activity - Work with internal departments to confirm the legitimacy of transactions - Collaborate with stake holders to resolve fraud-related issues - Maintain accurate records and fraud trend data **Requirements:** - Excellent English (C1) - Relevant work experience (preferably in fraud prevention, risk, or a related field) - Ability to interpret technical and administrative instructions - Proficiency in navigating multiple software systems, including Microsoft Office - Strong analytical skills with the ability to identify and resolve exceptions - Ability to solve complex problems independently - Willingness to work: **night shifts 21:00 - 5:00 (9PM-5AM), including weekends** - Comfortable with a **remote work model** **Location Expectations** This role is designated as home-based remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our [disability accommodations for applicants](https://careers.usbank.com/global/en/disability-accommodations-for-applicants). **Benefits:** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status [here](https://careers.usbank.com/global/en/benefits/us). U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the [E-Verify program](https://careers.usbank.com/verification-of-eligibil…