Consultant – Operations Implementer

**About the job** **Job Title: Consultant – Operations Implementer – Level 2** **Location: Remote (US or Canada)** **Contract: Full-Time Permanent** **About Us** Cyncly is a global technology powerhouse with 2,400+; employees and 70,000+; customers across 100+; countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. AccessIT, Inc. a Cyncly company —the makers of contractERP a specialized ERP solution for companies in the construction supply industry. Unlike most ERP solutions, contractERP® supports the unique business needs of contract or project selling. Powered within Microsoft Dynamics 365 Business Central, a business software used by over 95,000 companies worldwide, contractERP® is the most comprehensive solution to run a business. **About the Role** The role is responsible for leading the operational training and implementation phase of client projects. This includes educating clients on the Operations and or Finance components within contractERP and ensuring they are equipped to successfully adopt the system. The role requires analyzing client business needs and existing workflows to recommend optimal processes for completing transactions within the platform. Additionally, the position collaborates closely with internal teams to enhance implementation methodologies and support smooth, successful go‑live experiences for clients. **Key Responsibilities** **Project Support & Coordination** - Assist with projects, tasks, and communications for implementations, re‑implementations, and system upgrades - Manage and assist internal and external project resources - Maintain and assist with upkeep of the project task list - Ensure project deliverables are completed on schedule - Understand and assess client needs - Analyze process bottlenecks and recommend solutions - Identify and communicate opportunities for process improvement - Identify gaps in contractERP workflows - Document requirements for client-specific customizations - Assume delegated portions of Operations responsibilities during implementations **Client Training & Implementation Execution** - Train clients on full contractERP or Business Central process flows - Develop and refine detailed homework and pilot test scripts for client use - Assist clients throughout the pilot testing process - Apply business knowledge to recommend industry best practices and configuration solutions - Support teams and clients through cutover activities during go‑live - Provide post–go‑live support to users during initial adoption - Collaborate with internal AIT teams throughout implementation cycles **Internal Team Support** - Assist the support team with issue resolution as needed - Provide internal support or training to other AIT team members when required - Contribute to improving implementation processes, enhancing documentation, and producing updated training videos **New Functionality** - Learn and understand new functionality related to operations workflows - Test new functionality and validate that it performs correctly - Assist in updating training plans, documentation, and videos to incorporate new features - Prep…