Consultant II International Relocation - US Based Remote

**International Assignment Consultant II - remote** **Job Description** The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program for assignees; fully understanding and counseling the International Life Cycle Milestones; counseling on all authorized benefits and services, coordinating the shipment of household goods, destination services and expense management. **MAJOR DUTIES AND RESPONSIBLITIES**: - Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement; - Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies - Manage CAD report to ensure Service Status Maintenance compliance and move milestones - Maintain and enhance relationships with internal Cartus departments and external suppliers. - Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements; - Identify areas of improvement; relating to services, processes and policies; - Recognize, identify and promote opportunities to generate increased revenue - Participate in special projects as needed **EDUCATION AND EXPERIENCE** - Bachelor's degree or equivalent work experience required. - Previous experience with international relocation, living or working abroad preferred - 2-3 years customer service experience required - Demonstrates ability to be proactive and excel in a fast paced environment - Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.) - Exemplary written and verbal communication skills **KEY COMPETENCIES**: - Customer advocacy and superior customer service skills - Clear and concise written and verbal communication skills - Strategic thinker - strong judgment and decision making skills - Interpersonal / Influencing skills - Detail oriented; ability to multitask - Strong relationship management skills; - Organizational and planning skills; - Proficient in being proactive; - Excellent problem analysis and problem solving ability - Ability to understand and adapt to customer, client and business needs; - Interest in growth opportunities; - Independent thinker, who also works well in a team - Cultural awareness - Innovative and resourceful - Ability to be flexible - Manage stress and pressure ### About the Company [Cartus](https://cartus.com/en/) is leaning into its essence, **Where Mobility Meets Agility®**. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. [Anywhere Real Estate Inc.](http://www.anywhere.re/) **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate [Better Homes and Gardens® Real Estate](https://www.bhgre.com/), [Century 21®](https://www.century21.com/), [Coldwell Banker®](https://www.coldwellbanker.com/), [Coldwell Banker Commercial®](https://www.cbcworldwide.com/), [Corcoran®](https://www.corcoran.com/), [ERA®](https://www.era.com/), and [Sotheby's International Realty®](https://www.sothebysrealty.com/eng), we fulfill our purpose t…