Concierge- The M by Radius

The Concierge serves as the first point of contact for residents, guests, and vendors, delivering exceptional customer service and creating a welcoming community environment. This position is responsible for assisting residents, managing building access, coordinating resident requests, and supporting daily property operations. **Essential Duties and Responsibilities** - Greet residents, guests, and vendors in a friendly and professional manner. - Serve as the primary point of contact at the front desk. - Monitor and control building access while maintaining community security procedures. - Respond to resident inquiries, concerns, and service requests promptly and courteously. - Coordinate package acceptance, logging, and resident notification procedures. - Maintain accurate records of visitors, packages, incident reports, and resident communications. - Assist with resident events and community engagement activities. - Answer telephone calls, emails, and other correspondence professionally. - Coordinate with the management and maintenance teams to ensure resident needs are addressed. - Provide communication and assistance in absence of management. - Monitor common areas and report any maintenance, safety, or cleanliness concerns. - Perform administrative tasks and other duties as assigned. **Qualifications** - High school diploma or equivalent required. - Previous customer service, hospitality, hotel, concierge, or multifamily experience preferred. - Excellent verbal and written communication skills. - Strong interpersonal and customer service skills. - Ability to multitask in a fast-paced environment. - Proficiency with Microsoft Office and property management software preferred. - Professional appearance and demeanor. - Ability to work flexible schedules, including evenings, weekends, and holidays as required. **Physical Requirements** - Ability to sit, stand, and walk for extended periods. - Ability to occasionally lift up to 25 pounds. - Ability to operate standard office equipment. **Work Environment** This position operates in a professional multifamily residential environment and involves regular interaction with residents, guests, vendors, and team members.