Concierge

## Overview Serves as the first person of contact and provides first-class customer service to residents, visitors, and vendors. ## Description Essential Duties and Responsibilities Greet and assist residents, families, and visitors who enter and exit the community. Answer and direct phone calls to the appropriate party. Manage incoming and outgoing mail. Manage and respond to requests and elevate to management. Maintain the front office and lobby. Assist with light filling as requested. Attend mandatory meetings scheduled by the Executive Director. Maintain confidentiality of residents, community, employee, and company information. Maintain knowledge of fire and disaster plans and responsibilities under emergency conditions. Perform other duties as assigned. ## Requirements Qualifications Must satisfy all state health, licensure/certification, and background requirements Education/Experience: Must have a high school diploma or equivalent. Two years of front office experience preferred No certificates or licenses are required. Communication Skills: Receive and carry out verbal or written instructions. Communicate effectively in person, over the phone, or via email with others. Organization/Self-Management skills: Perform repetitive work according to procedures, with frequent distractions and interruptions. Must be able to recognize a problem and identify when it should be escalated to the appropriate team member. Computer Skills: Proficiency with computers, Windows operating system, and Microsoft Office Suite. Physical Demands: Remain in a stationary position for at least 50% of the time. Constantly operates a computer and routinely uses other equipment such as a phone, printer/copier/scanner. Occasionally moves around the office, bend or twist and reaches or lifts items up to 25 pounds. Work Environment: This position is situated in a climate-controlled office with a moderate noise level, consisting of typical office sounds. Sounds include but are not limited to computers, printers, telephones, light foot traffic, and background conversation.