Concierge | Rental Agent

## Dealership: L0543 Doral Acura # **Doral Acura is Looking for Service Concierge / Rental Agent** ## ## Driven by Precision. Dedicated to Service. **Join Our Service Team!** Are you passionate about delivering exceptional customer service while keeping operations running smoothly? We are looking for a professional, organized, and customer-focused **Service Concierge / Rental Agent** to become an integral part of our Service Department. This unique role combines customer service, appointment coordination, and rental fleet management to provide a seamless experience for every guest from check-in to vehicle return. **What You'll Do** **Customer Experience** - Answer incoming service calls and assist customers professionally. - Schedule and confirm service appointments. - Educate customers on previously declined maintenance recommendations and available service opportunities. - Contact customers regarding upcoming maintenance needs and special-order parts arrivals. - Assist customers with warranty-related information and service inquiries. - Provide outstanding communication throughout the service process. **Rental & Loaner Fleet Management** - Manage our fleet loaner vehicles. - Prepare rental agreements and return documentation accurately. - Explain rental policies and procedures to customers. - Review toll charges and rental fees upon vehicle return. - Inspect vehicles before and after customer use, documenting any damage or concerns. - Maintain accurate records and ensure vehicles are ready for the next customer. **Additional Responsibilities** - Provide general support to the Service Department. - Assist customers with directions, dealership information, and service-related questions. - Perform additional customer service duties as needed to ensure an exceptional ownership experience. **Qualifications** - Outstanding customer service and communication skills. - Excellent organizational skills with strong attention to detail. - Ability to multitask in a fast-paced dealership environment. - Strong computer and phone skills. - Professional appearance and positive attitude. - Valid driver's license with an acceptable driving record. - Previous automotive dealership or customer service experience is preferred but not required. **Why Join Us?** We are committed to providing outstanding experience for both our customers and our employees. You'll work alongside a supportive team in a fast-paced environment where your contributions have a direct impact on customer satisfaction. If you enjoy helping people, staying organized, and being part of a dynamic Service Department, we'd love to meet you. Apply today!