Concierge

**Job Summary** A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest's dry cleaning is picked up or dropped off. ***Duties include but are not limited to:*** - Welcomes guests/new customers to facility. - Performs various administrative/managerial tasks in support of facility's mission. - Creates a positive experience for guests by attending to needs and answering questions. - Other duties as assigned. **\*\*Part time on Saturday/ Sunday** **Knowledge and Skills** - Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. - Professional communication skills (phone, interpersonal, written, verbal, etc.). - Professional customer service skills. - Self-motivated, proactive, detail oriented and a team player. - Time management and time critical prioritization skills. **Education and Experience** - High school diploma High School Diploma or GED required - 0 - 3 years of directly related or closely related experience