Concierge Activities

When you join us, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. We are a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A Concierge Activities Agent is responsible to check in guests while on vacation. You’ll use your outstanding customer service skills to: Welcome our guests for check in Sell tickets to enhance the guest experience while on vacation **Schedule:** 8AM - 9PM, times may vary Works weekends and holidays **Why Join Us?** - **We are growing.** - **We love our customers, and they love our products.** - **We understand luxury travel and discerning clients.** - **We have room for a passionate, customer obsessed team members.** **How do we invest in you?** - You earn $16 per hour. - You begin with comprehensive, engaging training on all processes. - Work-life balance, our administrative assistants typically work no more than 40 hours weekly. - Professional growth and career advancement is supported through a variety of development programs as well as opening new locations. - Customizable benefits package including 401k match, variety of medical plans, dental, vision and tuition reimbursement! ### Responsibilities - **What you will be doing:** Welcome guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled. - Assist customers with making reservations to local area shows & attractions & general area information. - Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions. - Handle situations with dissatisfied guests and create resolutions. - Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers. - Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues. - Assist management with special projects. - Ensure the privacy and security of confidential information about guests. ### Qualifications **You will do well in this position if you:** - Thrive on providing an incredible customer experience. - Enjoy face to face interactions with customers and associates. - Learn computer systems quickly.